As the COVID19 crisis continues, we would like to reassure customers about the steps we are taking to maintain levels of service, while keeping you and our staff safe during this unprecedented time.

The situation is moving rapidly, with daily updates of government advice, so we will add to this page as things change.

For up-to-date information about the national response to the virus visit the gov.uk and NHS websites.

 

Contacting us

For the time being our staff will continue working from our office, unless required to self-isolate or a lockdown situation means we need to close.

If you wish to contact us, please call us on 020 3868 2707 or email enquiries@mandmproperty.co.uk. Whether in the office or working from home, our staff will respond to emails in the usual way.

 

Rentals

The government has announced that private tenants in England and Wales struggling to pay their rent will not be evicted from their homes for at least three months, under emergency coronavirus legislation.

After three months, landlords and tenants will be expected to work together to establish an affordable repayment plan. Landlords are also being asked to show compassion and allow people to remain in their homes for as long as possible.

Ministers have also confirmed that a three-month mortgage holiday will be extended to landlords whose tenants are experiencing difficulties due to coronavirus.

If your tenant is struggling to pay their rent – because they have lost their job, for example, please contact us as soon as possible to discuss a way forward.

For tenants and landlords of our managed properties, where possible we will carry out repairs as normal. Please continue to report any repairs or issues by calling us on 020 3868 2707.

 

Sales

Earlier in the year, the London Property had been strong with rising prices and increased activity. Inevitably though, as the crisis worsens, the market is expected to slow down significantly as people reduce social contact across the capital. Already, London’s agents have reported a drop in viewings and new listings.

We are now offering virtual viewings to anyone wanting to look round a property. For now, we are also still providing viewings in person. We ask anyone viewing a property to wash their hands or use a hand sanitiser before and after the viewing. If you or your family members are feeling unwell or have experienced the symptoms of Coronavirus, please do not attend a viewing or ask us to arrange a viewing of your property.

We will also continue to carry out valuations, taking the same precautions.

Should you need to put your home on the market, please contact us as soon as possible to discuss your options.